HANDELSBETINGELSER

SHIPPING

All orders are shipped from Denmark. All shipping rates are per order.

Free shipping on orders in Denmark.

Rest of the world = 100 kr 

DELIVERY

We ship your order within 2-5 work days. The rest of the delivery time is dependen on the delivery service.

Packages shipped outside of Denmark have a longer travel time and can take up to 10 days to reach you. We will inform you when your package is on the way.

RETURN AND REFUNDS

If you wish to return a product, please contact us at BY KARLSEN NORD within 14 days: kontakt@bykarlsennord.dk. After you have informed us, you have 14 days to send back your order to us. You must return the product in the same condition in which you received it. Please, enclose a copy of the order confirmation. You have the responsibility of the product until we receive it at BY KARLSEN NORD. We recommend to ship with tracking number. (This may add additional shipment costs)

If a returned item is shipped internationally, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. BY KARLSEN NORD is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Once we have received and accepted the returned product, we will refund the amount to your account within 10 days. Cost of shipping will be deducted from the amount. However, in cace of an accepted complaint, BY KARLSEN NORD covers the costs to a reasonable extent.

BY KARLSEN NORD is not responsible for customs costs when products are returned and shipped internationally. Products bought at BY KARLSEN NORD must be returned in the same packaging as received.

Return address:

BY KARLSEN NORD

Att.: Laura Karlsen

C.V. Jessens gade 5, 1.tv
9000 Aalborg

Denmark

CVR: 37670782

TRANSPORT DAMAGE

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us by email to: kontakt@bykarlsennord.dk.

UNCLAIMED PACKAGES

For packages that are not claimed within 14 days, BY KARLSEN NORD reserves the right to charge you a handling fee to cover return shipping and administrative costs.

Any other questions, do not hesitate to contact us. kontakt@bykarlsennord.dk